Nelnet Bank Review 2023

Who Is Nelnet Bank?

Nelnet Bank is an online-only bank that offers student loan refinancing. Its CEO is Andrea Moss. Nelnet Bank was formed in November 2020. It operates as an internet bank franchise and is a subsidiary of Nelnet, Inc. It is based in Salt Lake City, UT. Nelnet Bank was funded with $100 million from Nelnet.

In a press release, Moss said, "At Nelnet Bank, our mission is to help families achieve their dreams with financial knowledge and access to education. Nelnet Bank will allow us to meet the changing and diverse needs of the higher education market."

What Do They Offer?

Currently, Nelnet Bank only offers student loan refinancing. It will soon offer private student loans and high-yield CDs as well. Here are the key details that you should know about NelnetBank before you apply with them:

Rates And Terms

Nelnet Bank offers both fixed-rate and variable-rate loans. Here are their current rates:

• Variable: 7.58% - 14.48% APR
• Fixed: 5.34% - 10.79% APR

If you sign up for auto-debit, Nelnet Bank will reduce your interest rate by 0.25%.

Loan terms are available for 5 to 25 years. In general, the shorter the loan term, the lower your interest rate will be. However, your monthly payment will also be higher.

There are limits on the amount that can be refinanced with Nelnet Bank. The minimum loan amount for all borrowers is $5,000. The maximum you can borrow will depend on the type of degree you hold, as the table below shows.

Parent Plus Refinancing

Nelnet Bank recently added "Parent Plus Refi" to its list of products. Not only will they refinance Parent Plus Loans, but they'll also allow the loans to be transferred into the child's name.

Of course, you'll need to meet Nelnet Bank's loan eligibility criteria on your own in order to assume ownership of your parents' loans.

Cosigners And Cosigner Release

If you don’t meet the credit score or income thresholds, your cosigner must meet them. Cosigners are not required but can help you get the best rate. And non-residents can become eligible for refinancing by applying with a cosigner who is a creditworthy U.S. citizen or permanent resident.

Nelnet does have a cosigner release option after 24 consecutive, on-time payments of principal and interest have been made within 15 days of their due date. To release a cosigner, the borrower must meet the latest credit underwriting eligibility requirements.

Are There Any Fees?

While there are no origination or application fees, there is a 5% late fee if you're 15 days late. The fee is applied to the payment amount. This fee cannot be more than $25. You're not charged any fees for paying your loan off early or making extra payments.

How Does Nelnet Bank Compare?

Nelnet Bank's interest rate ranges are competitive. And we love that they'll accept cosigner release requests after just 24 months. But they aren't currently offering any cash bonuses and it's too early to know what level of customer service they'll provide.

To get the best rate on student loan refinancing, it's important to shop around with multiple lenders. Check out this quick comparison:

What Borrower Protections Are Available?

When we first reviewed Nelnet Bank, it was offering up to 24 months of hardship forbearance on its refinance loans. And, at the time, we praised Nelnet bank for this forbearance period which was one of the longest that we'd seen.

However, Nelnet Bank has since changed its forbearance policy. Now the maximum amount of time that you can pause payments is 12 months. Twelve months of forbearance is still better than some lenders offer. But it's still disappointing to see that 24 months is no longer being provided.

It's unclear if Nelnet Bank offers death or disability discharge. We also couldn't find any written guidelines regarding active-duty military deferment or deferment for going back to school.

How Do I Apply?

You can visit the Nelnet Bank website to apply. There are three steps in the application process:

To qualify for refinancing with Nelnet Bank, you’ll need to meet the following criteria:

After getting approved, you’ll need the most recent student loan or payoff verification statement. Proof of income is also required, which can be your two most recent pay stubs.

How Do I Contact Nelnet Bank?

Nelnet Bank customer service is available from 7 a.m. – 8 p.m. (CT) Monday through Friday. They can be reached at 800-446-4190 or Loans@NelnetBank.com.

As of September 2021, there are no customer service reviews of Nelnet Bank on Trustpilot. It also hasn't received any reviews and is not yet accredited with the Better Business Bureau (BBB).

Is It Worth It?

Nelnet Bank has the resources and experience of Nelnet, Inc (which has been part of the student loan industry for 30 years) at its disposal. In theory, that could result in knowledgeable service and solid benefits.

But, at the end of the day, it all comes down to fees and interest rates. There are no fees with Nelnet Bank, but you’ll have to shop around to see if they offer the best rate.

We can help you with that. Check out our post on the best places to refinance student loans. It’s great for helping you compare rates and terms from multiple lenders.

Nelnet Bank FAQs

Let's answer a few common questions people ask about Nelnet Bank:

Is Nelnet Bank legit?

Yes, Nelnet Bank is owned by Nelnet, Inc. which has been involved in the student loan industry for 25 years. However, the jury's still out regarding whether Nelnet Bank will be able to provide stellar customer service to its private loan borrowers.

Are Nelnet Bank student loans forgiven?

No, while Nelnet, Inc. services federal student loans (which can be forgiven under certain circumstances), Nelnet Bank loans are private and, thus, don't qualify for federal forgiveness programs.

When will my first student loan payment with Nelnet Bank be due?

In most cases, first payments are due about 45 days after loan disbursement.

Does Nelnet Bank offer any bonuses?

Not currently, but we'll make sure to update this review if Nelnet Bank decides to add a cash bonus promotion in the future.

Nelnet Bank Features