Looking for completely free state and federal tax filing in 2018?
While H&R Block’s More Zero option is still the top pick for most filers, FreeTax.com might be the right FREE software for you this year.
- Truly Free Filing
- Decent navigation, some bugs in ease of use
- Best for experienced filers who are okay with DIY
FreeTax.com is a self-guided tax filing software. You can use the menu at the top of the screen to move from personal information to income and so forth.
Once you select a screen, you’ll bump into a long menu where you can select the relevant sections.
If you’ve never filed your own taxes before the FreeTax.com experience may feel disorienting, but experienced filers may prefer the straightforward system.
FreeTax.com Ease Of Use
Overall, FreeTax.com doesn’t offer a user friendly experience. The plain text, long lists, and completely self-guided nature of the software make it almost impossible for new filers to understand. Even filers with years of experience will need to wade through jargon (such as real estate being called Realty) to find the relevant information.
FreeTax.com doesn’t offer easy to understand information or help bubbles in the software, but on the side bar they offer users a curated selection questions. Unfortunately, with so much information on a single screen, users have to wade through the questions just as much as they need to navigate the screen on their own.
I also noticed a few small bugs when I entered my W-2 information in the software. The software kept covering part of the form with buttons for “Chat” and other information. Later on, when I returned to the screen the issue resolved.
Users can import W-2 forms, but FreeTax.com doesn’t allow imports of other important documents. This means that stock traders, dividend investors, and real estate owners need to decide whether they can handle entering all the relevant information on their own.
FreeTax.com Knowledge Articles
Apart from the basic Q&A articles on the sidebar, FreeTax.com doesn’t have knowledge articles that can help you learn about taxes on your own. While most experienced filers won’t need anything other than the sidebar, more in-depth articles can help less-experienced filers find their footing.
Even without improving it’s navigation, FreeTax.com could vastly improve it’s user experience by adding more robust articles designed to teach and explain tax concepts.
FreeTax.com Pricing And Plans
FreeTax.com offers completely free state and Federal filing to all users. The free filing doesn’t come with tax support, but representatives will answer software questions via email or live chat.
FreeTax.com is a division of Liberty Tax, so the software includes a few subtle pushes to a brick and mortar offices for people who need help. Advice from Liberty Tax offices is not free.
Who Should Use FreeTax.com In 2018?
FreeTax.com is one of the only usable tax software systems that offers truly free filing for people who side hustle, own their own businesses, and want to itemize deductions. H&R Block More Zero offers a better free software system for many filers, but FreeTax.com is free for everyone. That means that some people who would otherwise need to pay should at least consider it.
While day traders and dividend investors will likely find FreeTax.com too cumbersome, I recommend it to small time landlords with just one or two houses. Likewise, this is a great software for side hustlers who have some experience filing their taxes. On the other hand, I don’t recommend FreeTax.com to first time filers unless you’re willing to endure a steep learning curve.
Freetax.com DIY Tax Simply Free tax software is a service offered by Liberty Tax that offers truly free tax filing for all types of tax returns.