1040Now is a tax software service that seems stuck in the year 1997. It has accurate calculators, and it supports all the major forms, but it was visually old, and I found that it didn’t provide checks to ensure all your information was accurate.
You read that correctly - this is tax software that doesn't have error-checking built in.
I personally believe that this shouldn't be allowed, because if a user makes a simple error it perpetuates through the entire return. It also doesn’t keep you updated with your expected return/refund, and has an overall clunky interface.
Want to know more about 1040Now.com? Below we explain our experience.
- Poor Navigation and Ease Of Use
- Lack Of Error Checking Can Perpetuate Issues
- High Prices Compared To Others In The Market
The 1040Now software could have decent navigation, but the user interface is so cluttered it’s difficult to figure out what to do. The software itself walks you through each major tax schedule, section by section. But once users opt into the form (for example, a W-2 form), the software dumps users onto the form and expects them to figure out how to fill it out.
At the end of each section, users can add more by selecting “New Copy” or edit an existing form using “View Copy.” These options aren’t buttons, but bolded text at the bottom of the screen which was extremely confusing at first.
1040Now Ease Of Use
In addition to the cluttered user interface, 1040Now was a generally difficult to use software. It allows no imports (not even a W-2 form) which slows down the tax filing process. Additionally, it allows users to enter erroneous information, and it doesn’t catch the issues. For example, the software allowed a mis-entered social security withholding number to go unnoticed.
On top of that, testing revealed a variety of oddities related to the 1040Now process. First, it expects users to figure out when they have short or long term capital gains on their own. Most software services calculate the tax liability for filers.
Additionally, when the software offers “More Details” it kicks users to the IRS website. Since most tax filers know how to use a search engine, the “more details” option is supremely unhelpful.
Finally, the software small features that were annoying. For example, when entering information for the dependent care tax credit, the software made users re-enter their dependents rather than selecting the dependent from a list.
1040Now Knowledge Articles
1040Now has a few frequently asked questions, but most are related to how to use the software or how to access technical support. These did not help demystify tax jargon, or to be perfectly honest, prevent errors in using the software.
The 1040Now knowledge articles, in our opinion, are among the worst we've seen this year.
1040Now Plans And Pricing
1040Now has straightforward pricing, which is nice to see.
Federal filing costs $19.95 and state filing is $17.95 per state.
These prices are on the lower end of the marketplace given that you can access all forms, but users can likely find easier to use options at lower prices elsewhere.
Who Should Use 1040Now In 2019?
We don't recommend 1040Now in 2019. In our opinion, there isn't a compelling reason to use the software.
In our 1040Now review, we look at how this outdated online tax software misses the mark completely for user, and why we don’t recommend anyone use it to file their taxes.